Sales and Refund Policy
Please review these policies carefully as they are the terms of sale that
govern your purchases at the JC Computers Store.
They set out your rights and
obligations with respect to your purchases, including important limitations and
exclusions, such as those JC Computers product warranties.
Your placement of an
order at the JC Computers constitutes your agreement that these policies apply
to the order, so be certain you understand them before you place your order.
Please note there may be limitations on your right to return and obtain a
refund for products.
JC Computers up to One (1) Year Limited Warranty
For JC Computers Products Only
CONSUMER RIGHTS AND RESTRICTIONS
FOR CONSUMERS, WHO ARE COVERED BY CONSUMER PROTECTION LAWS
OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF
RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL
RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
THIS WARRANTY DOES NOT EXCLUDE, LIMIT OR SUSPEND ANY RIGHTS OF CONSUMERS
ARISING OUT OF NON-CONFORMITY WITH A SALES CONTRACT.
HOWEVER, AS DESCRIBED
BELOW, JC COMPUTERS DISCLAIMS STATUTORY AND IMPLIED WARRANTIES TO THE EXTENT
PERMITTED BY LAW, AND IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, ALL
SUCH WARRANTIES SHALL TO THE EXTENT PERMITTED BY LAW BE LIMITED IN DURATION TO
THE DURATION OF THE EXPRESS WARRANTY DESCRIBED BELOW AND TO THE REPAIR OR
REPLACEMENT SERVICE AS DETERMINED BY JC COMPUTERS IN ITS SOLE DISCRETION.
STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS DESCRIBED ABOVE MAY
NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS THAT VARY FROMSTATE TO STATE (OR BY COUNTRY OR
THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF
THE COUNTRY IN WHICH THE PRODUCT PURCHASE TOOK PLACE.
JC COMPUTERS, THE
WARRANTOR UNDER THIS LIMITED WARRANTY, IS IDENTIFIED AT THE END OF THIS
DOCUMENT ACCORDING TO THE COUNTRY OR REGION IN WHICH THE
PRODUCT PURCHASE TOOK
JC COMPUTERS warranty obligations for this hardware product
are limited to the terms set forth herein.
JC COMPUTERS, as defined in the
table below, warrants this JC COMPUTERS-branded hardware product against
defects in materials and workmanship under normal use for a period of ONE (1)
YEAR from the date of retail purchase by the original end-user purchaser
If a hardware defect arises and a valid claim is received
within the Warranty Period, at its option and to the extent permitted by law, JC
COMPUTERS will either:
(1) repair the hardware defect at no charge, using new or
refurbished parts that are equivalent to new in performance and reliability,
(2) exchange the product with a product that is new or refurbished that is
equivalent to new in performance and reliability and is at least functionally
equivalent to the original product, or
(3) provide a credit for the price of the
JC COMPUTERS may request that you replace defective parts with
user-installable new or refurbished parts that JC COMPUTERS provides in
fulfillment of its warranty obligation. A replacement product or part,
including a user-installable part that has been installed in accordance with
instructions provided by JC COMPUTERS, assumes the remaining warranty of the
original product or ninety (90) days from the date of replacement or repair,
whichever provides longer coverage for you.
When a product or part is exchanged,
any replacement item becomes your property and the replaced item becomes JC
Parts provided by JC COMPUTERS in fulfillment of its
warranty obligation must be used in products for which warranty service is
claimed. When a refund is given, the product for which the refund is provided
must be returned to JC COMPUTERS and becomes JC COMPUTERS’s property.
EXCLUSIONS AND LIMITATIONS
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE
REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.
AS PERMITTED BY APPLICABLE LAW, JC COMPUTERS SPECIFICALLY DISCLAIMS ANY AND ALL
STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST
HIDDEN OR LATENT DEFECTS.
IF JC COMPUTERS CANNOT LAWFULLY DISCLAIM STATUTORY OR
IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES
SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE
REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY JC COMPUTERS IN ITS SOLE
SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS
DESCRIBED ABOVE MAY NOT APPLY TO YOU.
No JC COMPUTERS reseller, agent, or
employee is authorized to make any modification, extension, or addition to this
warranty. If any term is held to be illegal or unenforceable, the legality or
enforceability of the remaining terms shall not be affected or impaired.
This Limited Warranty applies only to hardware products
manufactured by or for JC COMPUTERS that can be identified by the “JC COMPUTERS”
trademark, trade name, or logo affixed to them. The Limited Warranty does not
apply to any non-JC COMPUTERS hardware products or any software, even if
packaged or sold with JC COMPUTERS hardware.
Manufacturers, suppliers, or
publishers, other than JC COMPUTERS, may provide their own warranties to the
end user purchaser, but JC COMPUTERS, in so far as permitted by law, provides
their products “as is”.
Software distributed by JC COMPUTERS with or without
the JC COMPUTERS brand name (including, but not limited to system software) is
not covered under this Limited Warranty.
Refer to the licensing agreement
accompanying the software for details of your rights with respect to its use.
JC COMPUTERS does not warrant that the operation of the
product will be uninterrupted or error-free.
JC COMPUTERS is not responsible
for damage arising from failure to follow instructions relating to the
This warranty does not apply: (a) to consumable parts, such
as batteries, unless damage has occurred due to a defect in materials or
workmanship; (b) to cosmetic damage, including but not limited to scratches,
dents and broken plastic on ports; (c) to damage caused by use with non-JC
COMPUTERS products; (d) to damage caused by accident, abuse, misuse, liquid
contact, fire, earthquake or other external causes; (e) to damage caused by
operating the product outside the permitted or intended uses described by JC
COMPUTERS; (f) to damage caused by service (including upgrades and expansions)
performed by anyone who is not a representative of JC COMPUTERS or an JC COMPUTERS
Authorized Service Provider (“JASP”); (g) to a product or part that has been
modified to alter functionality or capability without the written permission of
JC COMPUTERS; (h) to defects caused by normal wear and tear or otherwise due to
the normal aging of the product or (i) if any JC COMPUTERS serial number has
been removed or defaced.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT
PERMITTED BY LAW, JC COMPUTERS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR
CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS
OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS
OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED
SAVINGS; LOSS OF BUSINESS; LOSS OF
OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF,
DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL
LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND
PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR
DATA STORED OR USED WITH JC COMPUTERS PRODUCTS AND ANY FAILURE TO MAINTAIN THE
CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
THE FOREGOING LIMITATION SHALL
NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR
INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS.
JC COMPUTERS DISCLAIMS
ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS
WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR
SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
OBTAINING WARRANTY SERVICE
JC COMPUTERS will provide warranty service (i) at a JC
COMPUTERS Retail, where service is performed at the location,
or the JC COMPUTERS Retail may send the product to a JC COMPUTERS
repair service location for service, (ii) by sending you prepaid way bills (and
if you no longer have the original packaging, JC COMPUTERS may send you
packaging material) to enable you to ship the product to JC COMPUTERS’s repair
service location for service, or (iii) by sending you customer installable new
or refurbished replacement product or parts to enable you to service or
exchange your own product (“DIY Service”).
Upon receipt of the replacement
product or part, the original product or part becomes the property of JC
COMPUTERS and you agree to follow instructions, including, if required,
arranging the return of original product or part to JC COMPUTERS in a timely
When providing DIY Service requiring the return of the original product
or part, JC COMPUTERS may require a credit card authorization as security for
the retail price of the replacement product or part and applicable shipping
If you follow instructions, JC COMPUTERS will cancel the credit card
authorization, so you will not be charged for the product or part and shipping
If you fail to return the replaced product or part as instructed or the
replaced product or part is not eligible for warranty service, JC COMPUTERS
will charge the credit card for the authorized amount.
If the product is still
not functioning properly after making use of these resources, please contact
the JC COMPUTERS representatives or, if applicable, an JC COMPUTERS owned
retail store (“JC COMPUTERS Retail”) using the information provided
When contacting JC COMPUTERS via telephone, other charges may apply
depending on your location.
When calling, an JC COMPUTERS representative or JASP
will help determine whether your product requires service and, if it does, will
inform you how JC COMPUTERS will provide it.
You must assist in diagnosing
issues with your product and follow JC COMPUTERS’s warranty processes.
Service options, parts availability and response times may
vary according to the country in which service is requested. Service options
are subject to change at any time. You may be responsible for shipping and
handling charges if the product cannot be serviced in the country in which
service is requested.
If you seek service in a country that is not the country
of purchase, you will comply with all applicable import and export laws and regulations
and be responsible for all custom duties, V.A.T. and other associated taxes and
For international service, JC COMPUTERS may repair or exchange
defective products and parts with comparable products and parts that comply
with local standards.
In accordance with applicable law, JC COMPUTERS may
require that you furnish proof of purchase details and/or comply with
registration requirements before receiving warranty service.
JC COMPUTERS will maintain and use customer
If your product is capable of storing software
programs, data and other information, you should make periodic backup copies of
the information contained on the product’s hard drive or other storage media to
protect the contents and as a precaution against possible operational failures.
Before you deliver your product for warranty service it is your responsibility
to keep a separate backup copy of the contents, remove all personal information
and that you want to protect and disable any security passwords.
IT IS POSSIBLE
THAT THE CONTENTS OF YOUR HARD DRIVE WILL BE LOST OR REFORMATTED IN THE COURSE
OF WARRANTY SERVICE, AND JC COMPUTERS AND ITS AGENTS ARE NOT RESPONSIBLE FOR
ANY DAMAGE TO OR LOSS OF PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE
MEDIA OR ANY PART OF THE PRODUCT SERVICED.
Your product or a replacement
product will be returned to you configured as your product was when originally
purchased, subject to applicable updates.
You will be responsible for
reinstalling all other software programs, data and passwords. Recovery and
reinstallation of software programs and user data are not covered under this
Non-JC COMPUTERS Branded/Third-Party Products
If you discover what you believe is a product defect for any
third-party product, please contact the manufacturer of such third-party product
directly for information regarding the manufacturer's warranty.
that products sold through the JC COMPUTERS Store that do not bear the JC
COMPUTERS brand name are serviced and supported exclusively by their
manufacturers in accordance with the terms and conditions packaged with the
JC COMPUTERS's Limited Warranty does not apply to products that are
not JC COMPUTERS-branded, even if packaged or sold with JC COMPUTERS products.
JC COMPUTERS Branded Products
If you discover what you believe is a product defect for any
JC COMPUTERS-branded product, please contact JC COMPUTERS.
If your product does
have a defect, your product is covered under the terms of your product's
Please refer to the warranty information and other supporting
documentation that came with your product.
(See the Product Warranty section
below for specific information about JC COMPUTERS's product warranties.)
Other Terms and Conditions
JC COMPUTERS is not responsible for typographical errors.
COMPUTERS reserves the right to cancel any order you have placed if there was a
typographical error on the JC COMPUTERS Store concerning the pricing or
availability of any item you ordered when you placed the order.
JC COMPUTERS reserves the right to change the terms and
conditions of sale at the JC COMPUTERS Store at any time.
JC COMPUTERS may make changes to any products or services
offered at the JC COMPUTERS Store, or to the applicable prices for any such
products or services, at any time, without notice.
The information provided at
the JC COMPUTERS Store with respect to products and services may be out of
date, and JC COMPUTERS makes no commitment to update the information provided
at the JC COMPUTERS Store with respect to such products and services.
JC COMPUTERS reserves the right to do any of the following,
at any time, without notice:
(1) to modify, suspend or terminate operation of
or access to the JC COMPUTERS Store, or to any portion of the JC COMPUTERS
Store, for any reason;
(2) to modify or change the JC COMPUTERS Store, or any
portion of the JC COMPUTERS Store, and any applicable policies or terms; and
(3) to interrupt the operation of the JC COMPUTERS Store, or any portion of the
JC COMPUTERS Store, as necessary to perform routine or non-routine maintenance,
error correction, or other changes.
To the extent
permitted by law, all sales at the JC COMPUTERS Store are governed by Canadian
law, without giving effect to its conflict of law provisions.
No JC COMPUTERS
employee or agent has the authority to vary any of the JC COMPUTERS Store's
policies or the terms and conditions governing any sale.
If any of the
aforementioned policies are held by a court or other tribunal of competent
jurisdiction to be void or unenforceable, such policy shall be limited or
eliminated to the minimum extent necessary and replaced with a valid provision
that best embodies the intent of the policy, so that the policies shall remain
in full force and effect.
failure to insist on or enforce strict performance of these policies shall not
be construed as a waiver by JC COMPUTERS of any provision or any right it has
to enforce these policies, nor shall any course of conduct between JC COMPUTERS
and you or any other party be deemed to modify any provision of these policies.
shall not be interpreted or construed to confer any rights or remedies on any
The JC COMPUTERS
Store provides access to JC COMPUTERS international data and, therefore, may
contain references or cross references to JC COMPUTERS products, programs and
services that are not announced in your country.
Such reference does not imply
that JC COMPUTERS in your country intends to announce such products, programs
The JC COMPUTERS Store endeavors to
offer you competitive prices on current JC COMPUTERS products, selected Sale
and JC COMPUTERS Certified Reconditioned products, and third-party products.
Your total order price will include the price of the product on the day of
shipping plus any shipping charges.
JC COMPUTERS reserves the right to change prices
for products displayed at the JC COMPUTERS Store at any time and particularly
to correct pricing errors that appear in the Store.
Should JC COMPUTERS reduce its price
on any shipped product within 14 calendar days of shipment, you may contact JC
COMPUTERS to request a refund or credit of the difference between the price you
were charged and the current selling price.
To receive the refund or credit you
must contact JC COMPUTERS within 14 calendar days of the price change.
The estimated shipment date on your
order is based on product availability, payment processing time, and warehouse
processing time and does not include transit time.
JC COMPUTERS does not begin
payment processing until JC COMPUTERS receives all of the information that it
needs and full payment or a full authorization, in the case of credit card, Visa
card, and lease orders.
JC COMPUTERS will begin payment processing
for orders placed on weekends or holidays on the next business day. Business
days are Monday through Friday, excluding federal holidays.
Your order for in-stock items that
are eligible for same-day shipping must be received before your local time of
2:00 p.m., pending payment processing, for there to be adequate remaining time
in the day for your order to be dispatched.
JC COMPUTERS ships some products
from locations outside the United States.
Next Business Day shipping is not
available on products shipped from outside the United States.
Please review the Product
Availability section below for more information regarding order processing and
product availability times.
JC COMPUTERS makes every effort to
ship your product according to the estimated lead times provided by the JC
COMPUTERS Store at checkout.
The estimated lead times are in business days
(Monday through Friday, excluding federal holidays).
Lead times quoted on the checkout
page are for orders that are partially shipped, meaning that items ship as soon
as they are available.
If you have requested a complete shipment, please add
three to four additional days for transportation and order consolidation
Although JC COMPUTERS makes every
effort to ship your order according to the lead time provided, shipping dates
may change due to changes in supply.
If the lead time changes, JC COMPUTERS
will contact you via email and provide a revised shipping estimate.
Given the popularity of some
products, JC COMPUTERS may restrict the number of such items that you may
JC COMPUTERS will post limitations on quantity on the JC COMPUTERS
Store website or will inform you of product purchase limits at the time it
processes your order.
JC COMPUTERS reserves the right to change quantities
available for purchase at any time.
JC COMPUTERS makes every effort to
supply you with the products you order, but there may be occasions when JC
COMPUTERS confirms orders but learns that it cannot supply the ordered
products, either at all or in the quantities ordered.
These occasions can
include when JC COMPUTERS learns that the products no longer are being
manufactured or they otherwise become unavailable to JC COMPUTERS, when JC
COMPUTERS cannot source components for the configuration you ordered, or when
there was a pricing error at the JC COMPUTERS Store when you ordered.
circumstances, JC COMPUTERS will contact you to inform you and, if you are
interested, JC COMPUTERS may suggest alternative products that might meet your
needs. If you do not wish to order alternative products, JC COMPUTERS will
cancel your order for products JC COMPUTERS cannot supply and for any other
products that you no longer wish to order as a result, and will refund your
purchase price for those products.